Returns and Refunds

 

Returns Policy:

• New items come with a 12 month warranty unless otherwise specified or extended by manufacturer (this does not include strings or valves which have a limited warranty period).

• All 2nd hand items have a 30 day warranty unless otherwise stated.

• This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser.

• Orders for software products or hardware that includes software as part of the package, cannot be refunded once the software has been opened.

• Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.

• Items where there may be a hygiene concern if the product is used (e.g. microphones and earphones) may only be returned/exchanged if the packaging is factory sealed and unopened.

 

Special Order Items:

The Consumer Contract Regulations 2013 does not apply to these items for any reason. Contractual defect and warranty conditions of sale do still apply.

A Special order item is any order which has been specified or customised to the customer’s specifications. This also includes any item which is not stocked by Real Time Music Shop and has been ordered in at the request of the customer.

 

Faulty Goods:
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.

 

During the expected lifespan of your product, you’re entitled to the following:

• Up to 30 days: If your product is faulty, you are eligible for a refund.

• Up to 6 Months: If your product can’t be repaired or replaced, then you’re entitled to a full refund in most cases. However, it is required to give the retailer one opportunity to repair or replace any goods which are of unsatisfactory quality, unfit for purpose or not as described.

• Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.​